Danielle is a police officer who has a soft spot for those in her community. When Danielle isn’t responding to calls about neighbours fighting over Christmas lawn decorations or lost puppies, she is contemplating where her life may go. She has been dating Dr. Lee for two years and wonders when their relationship might take the next step. It's a conversation that will need to take place sooner than later… OPEN ETHNICITY

Fire chief Cane is as stalwart as they get. He may look tough on the outside, but inside, he has a heart of gold. It's a heart so big that it carries over to his relationship with his wife Kathy and daughter Emmy. Cane has also taken it upon himself to be a surrogate father for Austin, whose actual father was killed in the line of duty. OPEN ETHNICITY

New to the world of First Responders, Julia’s first day consists of delivering twins out of the back of her ambulance, while it’s parked right outside the hospital! But a first day like that is enough to throw her, and she starts to wonder if being a paramedic is the right choice for her. Thankfully Wes is her partner and a grounding force for good in her life. He even helps her get through having to work on her first Christmas Eve away from her family. LATINA

Nurse Emerson is the head nurse of the ER and is able to keep things running smoothly while remaining calm and empathetic. She also has inspiring karaoke skills! Her son, Derek is in the military and currently deployed overseas, which means he won’t be home for the holidays. But as worried for her son as she may be, Nurse Emerson won't let that stop her from ensuring those around her have the best Christmas possible! OPEN ETHNICITY

Supportive and confident, Dr. Lee Atwater is the Head of Emergency Medicine at Holly Ridge Hospital. He leads his team with compassion and professionalism and never misses a beat, ensuring the best care is given to all his patients. In love however… Dr. Lee has been dragging his feet, showing his longtime girlfriend, Danielle, just how hesitant he is in their relationship. OPEN ETHNICITY

Danielle’s police partner for almost 10 years and all around genial guy, Sanjay longs for more out of life. His first marriage fell apart because of the job and he wants to find a work/balance for a family. OPEN ETHNICITY

Not actually THE Santa, but pretty close, SANTA/KRIS stands on the street corner ringing his bell, seeking donations for the Holly Ridge Community Center, an organization that helps the unhoused. However, SANTA/KRIS always seems to be in the right place at the right time and more than once, helps make Christmas a little brighter. CAUCASIAN

Emmy is the sweet, enthusiastic daughter of Fire Chief Cane and Kathy Cane. She knows how busy and important her Dad's job is to keep people safe and she's so excited that he can still make time to come and see her sing in her school's holiday concert. When she has a little wipeout on her scooter on Christmas Eve, she's very brave with the x-rays and is very eager to get back home to set up milk and cookies for Santa! OPEN ETHNICITY

Alec is 10 going on 50. He is in the hospital with an injured leg but that’s not going to get him down because he gets to leave the hospital in time to be home for Christmas! OPEN ETHNICITY

Austin is a kind and thoughtful kid, still trying to find his way. His father was a fireman who was very recently lost in the line of duty and life without him is hard. Although he still has his mother and the support of his dad’s old firehall buddies, this first holiday without him is challenging. He enlists the help of some members of the firehall to help surprise his mom with decorating his house and really bonds with Wes. To Play 18 OPEN ETHNICITY

Mrs. Martino is Hannah’s sweet, generous, neighbour who loves to cook. She’s been a widow for years now and it’s nice that there is someone next door who she can support with a good meal every now and then. She also takes great interest in the budding romance between Wes and Hannah… OPEN ETHNICITY

Betsy is a kind, light-hearted, giving houseless person. Even though she doesn’t have much, she gives to others in need when she can. She goes to the hospital to check on a nagging cough and bonds with Hannah. OPEN ETHNICITY

This No Decor Guy is a great guy for all other times of the year but when it comes time for Christmas celebrations, he is nowhere to be found. His neighbour is an avid decorator and it really rubs him the hard way. Instead of seeing the joy that his decorations have brought the neighbourhood, he lets his inner grinch win out… OPEN ETHNICITY

This Tacky Yard Guy has pulled out all the stops on decorations this year. He boldly celebrates the holidays and everyone in the neighbourhood loves it, aside from his next door neighbour… OPEN ETHNICITY

Derek is Nurse Emerson’s son who’s away for the holidays on tour with the military. He cares deeply for his mother and would love to be home for the holidays… OPEN ETHNICITY

Kathy is Fire Chief Cane’s kind, understanding, very pregnant wife. She knows how demanding her husband's job is and does her best to support him. OPEN ETHNICITY

This is Julia’s fun, spunky grandmother. When hearing that Julia needs to work at the hospital over the holidays she brings her tamale supplies and the rest of the family to Julia so she won’t be alone. LATINA

Coleman is a fireman of Station House 21. He’s on the scene of a building fire when the roof collapses and traps the Fire Chief inside. He puts his safety on the line to help get the Fire Chief out of danger. OPEN ETHNICITY

She lost her fireman husband but is thankful for all of the support she gets from the Firefighting community. Any Ethnicity

Yung Cloud is always there for his friends and is incredibly loyal, sometimes to a fault. He is introverted and finds most of his identity in the group and its success.