DUFF is a teenage mallrat with sharp wit and nowhere else to go. Loud, loyal, and deeply funny, Duff represents the forgotten youth who finds purpose in the fight for something better. OPEN ETHNICITY

BOMB GUY is a henchman with a specialty in explosives. Dangerous and unhinged, he's responsible for wiring the mall with deadly devices. OPEN ETHNICITY

An adorable little girl, CINDY, climbs up in Santa's lap, looks deep into his eyes, and makes a discovery! OPEN ETHNICITY

A jaded mall employee who’s clearly been doing this too long. Sarcastic, unimpressed, and barely hanging onto holiday cheer—if he ever had any... OPEN ETHNICITY

LEXI is Erica’s flirty, cheeky coworker at Santa’s Village. Often irreverent and always opinionated, she brings sass, sarcasm, and a surprising heart to the chaos. OPEN ETHNICITY

A spoiled, loudmouthed kid with no manners and zero filter. He’s exactly the kind of child Santa dreads dealing with, and a strong contender for permanent naughty list residency. OPEN ETHNICITY

A low-level thug with more swagger than skill. He quickly learns that he messed with the wrong Santa... OPEN ETHNICITY

Wide-eyed and excitable, KID #1 is full of belief and holiday wonder. This kid is a reminder of who Santa’s really fighting for. OPEN ETHNICITY

This EMPLOYEE AT WORK is unenthusiastic, underpaid, and entirely done with Christmas. OPEN ETHNICITY

A wannabe tough teen with a big mouth and not much to back it up. Has a funny, slightly panicked energy once things go south. OPEN ETHNICITY

This is Drazen’s loyal driver. He's stoic, alert, and used to shady errands. He knows when to keep the engine running... and his mouth shut. OPEN ETHNICITY

Sassy, unbothered, and low on patience. She’s just trying to make it through the shift without someone bleeding on the sweaters. OPEN ETHNICITY

This BUSINESSMAN is in a suit, on his phone, and too busy to notice a full-blown sleigh crash until it’s in front of him. He has zero holiday spirit and maximum irritation. OPEN ETHNICITY

Smooth-voiced and blissfully unaware of the chaos unfolding around town. Their cheerful holiday banter provides ironic background noise to the violence. OPEN ETHNICITY

He doesn't want to hurt anyone anymore... OPEN ETHNICITY

This KID is shy and observant, and is quietly fascinated by Santa’s presence. OPEN ETHNICITY

This SHOPPER WITH BAGS is loaded down with gift bags and regret. They navigate the chaos like a seasoned Black Friday veteran. OPEN ETHNICITY

A regular mall-goer caught in the middle of the madness. Their shocked reactions reflect what any of us would do if Santa threw a man through a kiosk. OPEN ETHNICITY

This SHOPPING MAN is focused, mission-driven, and just trying to get through his Christmas list. Unfortunately, he picked the wrong day to visit this mall. OPEN ETHNICITY

This HARRIED MOTHER is exhausted, juggling shopping bags and a screaming child. She's one holiday meltdown away from losing it entirely. OPEN ETHNICITY